Indi Blogger

Sunday, April 14, 2013

Do you have the stuff in you to become a 'Manager'?

Being a non-manager level IT employee can be quite frustrating at times. Especially when you realize that you are the one who is billable, does all the dirty work and slogs like a dog to get revenue to the project but in the end always end up watching the non billable managers walk away with the fat bonuses while all you get is a piece of paper in your hand with your name and with a 'Awesome Peformer', 'Shaktimaan of the quarter' etc as heading scribbled on top of it.

You might have also overheard this a lot of times during the promotion cycle - 'Oh, I don't think he is manager stuff, he always sticks to his own work' or 'I don't think he is manager material. Voice doesn't sound good on the phone' etc.

That then made me wonder, how does anyone know if you are 'Manager material' or not? That's when I realized that they might as well be having a questionnaire of sorts which they pass it on to the wannabe Managers and then decide whether to elevate a candidate to the elite level of IT Manager.

And perhaps the questionnaire might be similar to the one I present below. So if you are on of those non manager, unimportant and inconsequential IT employee, you would do well to answer the below questionnaire and find out if you will ever get to be a Manager before you have a grandchild. So here goes..

1. What time do you usually come to office?
   a. 8 a.m.
   b. 9a.m.
   c. Anytime between 12 p.m. to 4 p.m.

2. What time do you leave from office?
  a. As soon as work is over
  b. 6 p.m.
  c. As soon as lunch is over

3. What time do you expect your subordinates to come to office?
 a. 8 a.m.
 b. 9 a.m.
 c. I expect my team to be in office 24/7

4. If your project is doing very well currently what would you do?
 a. Let it continue as is without intervening
 b.Make a few minor changes here and there to ensure all is smooth
 c. Ask the team to come up with crazy ideas and implement drastic changes across the board and screw the project

5. What according to you is the most important trait of a successful manager?
a. Leading by example
b. Being a team man
c. Good looks, hairstyle and knowing when to be a doormat for executive management

6. Do you like to work on client deliverables and get billing to the project?
a. Yes definitely
b. Sometimes
c. Err.. what is billing?

7. On what basis do you give the ratings to your subordinates during appraisal time?
a. Work done on client deliverables
b. Work done for account
c. Depends. Best rating for my cronies, 2nd best for people who decorated my cubicle on my Birthday and lowest ratings for the remainder

8. Do you believe in needless intervention?
a. Not at all
b. Sometimes
c. I am a staunch supporter of needless intervention

9. What will you do if one of your subordinates made a minor mistake which caused a test case to fail during User Acceptance Testing?
a. Let it be. We are all humans and make mistakes sometimes
b. Set up a meeting with the person and ask him/her to be careful in future
c. Raise hell and immediately ask the team to come up with a 500 point checklist to avoid such minor mistakes in future.

10. If one of your subordinates meets with an accident and is off work for a couple of weeks, what will you do? 
a.Visit him/her and wish him/her to get well soon
b. Send a get well soon card with a note at the bottom to report as soon as possible to office
c. Immediately inform the HR on the lack of leaves of the subordinate and force them to deduct pay of the subordinate. Send people from project to find out if he/she actually met with accident. Screw his/her rating during appraisal time.

How to score:
Give yourself 0 points for every 'a', 1 point for every 'b' and 2 points for every 'c'.

What your score means: 
0 to 5 - You might never get a chance to break through the glass ceiling and enter the hallowed portals of the IT Managers world because you take work seriously and perhaps too straightforward to handle such elite roles and responsibilities. 

6 - 12 - There is a slim chance for you yet if you decide to mend your ways. Probably would make sense to appoint your manager as you career coach and start taking lessons.

13 - 20 - You are the one! You were born to be at the management level!  Just continue on your path and wait as promotion after promotion lands on your lap.


Friday, March 22, 2013

Your Friendly Neighbourhood IT Employee (FNITE)

Hi everyone. My name is..... well it doesn't matter what my name is. Let's say I am your Friendly Neighborhood IT Employee (FNITE). I am the one whom you can spot on weekdays, full shirt and tie, huge bag on my shoulders and walking oblivious to the traffic and surroundings, either texting on my iphone or listening to the latest tunes on ipod. I believe that like every great personality does, I too should pen down my autobiography. But that for later. Right now I think I should begin by letting the world know more about me and my brigade. Because there is so much I want the world to know about their FNITE!

And what better place to do it than in the very space that gives meaning to my very existence on this planet. I mean it is here that I can act cool, tough and all that other adjectives that you wouldn't quite associate with me in real life. But as far as I am concerned my real life ain't real. I don't get what I want to be in real life but I can be all I want to be within the 4 walls of my cubicle and in the virtual world. Makes me feel good I tell you.

So coming back to the point. I believe that I should let the world know more about me. I think, the world knows so little about their FNITE. Especially given the fact that there are more IT Employees on the road today than stray dogs, it's time that the world got up and took notice of us, the representatives of the most elite brigade on the planet. This autobiography is just the first step towards forcing the world to acknowledge the presence of the FNITE.

Every morning I walk out of my house, in my formals (complete with a tie), Ray Ban glasses enhancing my looks and swaying to and fro to the tunes of my Ipod. The tie, Ray Ban and Ipod, in that order are very important lest the onlookers think that I am one of those 'Common Men' who meander aimlessly and whose life has no significance in the broader scheme of thing in the universe. I board my company arranged transport (which I hate obviously) and give a frowning look to the fellow living beings also in ties, ray bans and Ipods. It is important to give that frowning look, else there is a danger of you being perceived as a misfit or worse still.. a fresher!

I believe that I am doing a great service to the nation by being an IT employee, perhaps greater than some of those uniformed personnel perched on top of some nondescript hills in the northern part of the country are doing. That is why I expect huge discounts in any store I walk into, I expect the government to go out of the way to provide me various facilities. I expect the railways to start an A.C. local service on the route I travel daily and I expect the State transport department to run special Volvo buses frequently and help me travel comfortably. I mean these are very basic expectations, I say! Especially when we FNITEs contribute so much to the economy by causing prices to rise! For example take real estate. Before the IT industry began did you ever hear of houses being rented out for 30k-50k per month? EVER? Then IT happened and gave birth to the FNITE. Group of FNITEs started frantically looking for houses wherever they landed. And since there would usually not be enough time to look for one, they would settle for any imaginary number the greedy house owner can come up with at that moment. For example, 6 FNITEs go looking for a house. They find one and the greedy owner asks 30K for a 800 sqft 2 BHK. Since FNITEs are good at math they immediately take out their calculators and divide the amount by 6. 5k each? That's a deal! The deal is closed and the prices in the neighborhood get corrected as every owner now stars demanding 30K for a 2BHK. And then people wonder why real estate prices are rising. Yes, they are rising, but for the common man, not the FNITE. Cause, for us the world is inhabited by two kinds of people, the IT Employee and the 'Common man'. So every time I refer to someone who is from the non IT world, I use the term  'Common man'. It's simple that way.

Now to my work life. Everyday, once I reach office, I do the mandatory check of the emails before I call up a fellow FNITE who is onsite at the opposite end of the globe. We then proceed to exchange excuses for a few minutes for not doing any work before we decide that it is too late to be discussing anything at all and end the call. Once this is done, I plunge into the most interesting and exciting aspect of my job. The discussions on the online forums. Yes!

The Online forums are a launching pad for all your ambitions, dreams, etc..something that you can use to be what you could never be in real life. Couldn't get? It's complicated. So let me walk you through a bit on this part.

It  works like this. On the forums you got to pretend. Whatever be the topic you should always come across as The Expert and been-there-and-done-that types. If the discussion is on cricket then there probably never was a greater captain and all rounder than you and you left the game only because your great grandfather on his deathbed had wished that you become an Engineer! If the discussion is on Football then you should make it obvious that Cristiano Ronaldo got picked up by Real Madrid only because of that darn last minute niggle in your hamstring. Got the drift? It's very simple right? If the discussion is not on Sports but a general one, then also the same rule applies. For example if the discussion is on Stray dogs and the nuisance they are causing in an area, you should immediately point out in big colored font that you have seen more stray dogs than anyone else in the whole world. And then walk away feeling very important.

I apply the rules mentioned above to every discussion I get into, on the forums, and keep a track of my score (the number of times I got one up on my opponent in the forum). The more my score, the more important I feel about myself and my life.

Now and then, I also find time to raise concerns on some trivial issues to the higher management in my organization, just to keep them working and also letting them know that I am still around!

I also make it a point to participate in all the 'Fun activities' which are arranged now and then in my organization. I mean work-life balance is so important you know. It really is exciting to 'Dress your Manager' or 'Paint your Manager' at the end of a grueling hard days work. Not to mention the thrilling activities like Sack Race, Spoon Race, Tyre Race, Vegetable Carving, Cubicle Decoration... workplace is fun I tell you! I never felt so much accomplished in my life till today.

Come appraisal time, and I list down all these accomplishments in bullet points in a power point slide. There are two big applications on which the entire IT industry stands. One is the excel sheet, and the other is the power point. Sometimes makes me wonder if the IT industry would have managed to take off, if Bill Gates decided not to launch Windows and had ventured into stock trading instead. So, I list down all my accomplishments, such as how many spoon races I won, how many different colours I used to paint my manager, how many different vegetables I carved etc and present it before my manager. You have to be careful and point all these out more than your work. There is a general tendency of IT managers to frown upon people who talk about nothing but 'client appreciations', 'finishing work on time', 'bringing additonal revenue to the project', 'winning deals with client' etc etc. If you fall into that trap, the manager will simply ask 'What else did you do' and dismiss you from the scene. 

Oh by the way, before I forget, in between all these I also make it a point that I support various Social causes. Like for example I supported the Anti-Corruption movement started by some guy called Anna Hazare (hope I got the spelling right) who went on a fast. No..no I mean I did not go to Delhi to join the fast and all. I mean Delhi is so far. I just forwarded a mail on the movement which came to my Inbox to my friends. And since I wanted to really support that movement I forwarded it to 200 of my friends (ya.. I got that many friends I tell you). I really feel that my forward has really benefited Anna Hazare and the anti-corruption thing that he has started. I feel so much like a responsible citizen when I do stuff like this. And the best part is I can still be in my cubicle with my backside perched in a cushiony seat and support any damn social cause by just forwarding mails! Advantage of being in IT I tell you. Maybe someday I too would be recommended for Bharat Ratna.. sigh!

I think I have let the world know enough about me for now. I mean I don't like too much publicity as well.. I am kind of shy when it comes to these things. If you really would like to know more about me, please mail me your questions. I have set my auto reply on.

Ciao!

© Murty NVD and Icemantalks, 2012. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Murty NVD and Icemantalks with appropriate and specific direction to the original content.

Tuesday, February 5, 2013

It's Appraisal time!

Yeah. It's that time of the year again when all we techies wait for the one figure which will decide the bonus, the hike, the promotion and all other important decisions of our life. It is that time of the year, where the people who have worked their behinds off the whole of previous year will be waiting with bated breath for a good performance review while the one who were blissfully spreading 'gas' will be sucking up to their respective managers, some even volunteering to work as a household help for the manager. But for all you know your fate could be decided like this

(M1 - Manager 1, M2 - Manager 2,  XYZ - Random techie (could be you!))

Case 1: 
M1 - So what rating would you recommend XYZ? 
M2 - I will recommend the highest rating 1? 
M1 - Hmm.. can you justify?
M2 - He has really impressed the customer with his understanding of the application and has got multiple appreciations from them. Also he has won quite a few awards last year. 
M1 - Hmm.. but during the client visit last quarter, he blew only 25 balloons for decoration while on the average every team member was blowing 40. So I don't think he is a team player. I recommend a 2 and he might be pulled down to 3 as well if we find someone more deserving of a 2. 

Case 2: 
M2 - So what should we do about XYZ? 
M1 - 1 definitely! 
M2 - Why? 
M1 - Oh, he has got a great hairstyle! I really wish I had his head of hair. And he comes to office everyday too! 

Case 3: 
M2 - Now it's XYZ. I think he deserves a 1. He has been a top performer the whole of last year. I think we should recommend him for a promotion as well. 
M1 - Hey hold on, don't you know we have to compulsorily rate 5 percent of people in the lowest category. Let's say we put him on 4! 
M2 - But that is unfair. What will we tell him? 
M1 - Bah! The usual shit. Also, do you remember the way he was haggling with the auto wallah outside the campus gate over the rate? I think that shows he is unprofessional. Good case to pull him down I say! 

So you see, it doesn't matter what you have done the entire year, it doesn't matter how many tasks you have accomplished or how many certifications you have completed. All that matters is the opinion of  two or more people who have absolutely no idea of who you are or what work you have done.

And yet we waste so much of our time filling up those data points in the portal in the hope that at the end of the year the managers will look at them!

But the time has come now to revamp the system! No more time wasting, no more need to collect data points and appreciation mailers to present your case, no more headache for the manager's to look for an excuse. I introduce now, ladies and gentlemen, the latest tool which will change the way performance appraisals are done and one day probably will bring world peace!

So here we go. To start with, let's say we create a wheel which looks like this
 




A close look at the wheel will show that it is divided into 4 parts which represent the percentage of people who should be rated in a particular bracket (which is more or less same in all organizations). So we have 10% in the 1st bracket, 60% in the 2nd bracket, 25% in the 3rd bracket and 4% in the lowest bracket which is the 4th. 

Come appraisal time, call each candidate to the conference room and ask him/her what rating he/she is expecting. Something like this

Manager - So, what are you expecting? 
Random terrified techie - 1
Manager - (chuckles).. ok.. lets spin the wheel then! 

So the manager spins the wheel. Techie fold his hands in prayer, closes his eyes and starts chanting his/her good luck mantra. The wheel stops. Techie opens eyes. If it is a 1 Manager can say 'Congrats', if it stops at '4', 'Bad luck', let's try again next year'.

It's simple, ain't it pals? All the manager needs to say is 'Bad luck'! No need to discuss goals and accomplishments, no need to find faults, no need to sneak behind techies in the hope of catching him watching porn on his mobile!

And we techies can walk away either thanking our stars or cursing the darned cat that crossed our path just as we stepped out of the house.

But as it is with all path breaking theories, there is this minor niggle. As you know, anything and everything that happens inside of our organizations should follow a Bell curve. What is a bell curve you say? Well, it is in the words of Nassim Nicholas Taleb, 'That great intellectual fraud'. It looks like this







I am not quite sure at the moment if this technique of conducting performance appraisals would be able to achieve this dynamic shape. So whoever is spinning the wheel should actually be simultaneously plotting a graph as well. Any deviations in the shape might require a second spin of the wheel (or surreptitiously moving the dial to some other number while the Random terrified techie is busy chanting his/her good luck mantra)!

So here it is. Don't be surprised if your manager walks in with a round shaped object under his arms for the Performance appraisal discussion. It could be your 'Wheel of luck'. All the best!

Cheers..

© Murty NVD and Icemantalks, 2012. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Murty NVD and Icemantalks with appropriate and specific direction to the original content.